I Can't Log Into Nokia's Sports Tracker
by Ms. Jen
A year ago today, I was taking a plane from Chennai to Bangalore and then having a good walk around Bangalore with Mohan.
Over a year ago, I signed up for Nokia's Sports Tracker in preparation for the Urbanista Diaries trip. I created a public account that would feed into the Urbanista Diaries web interface at the nseries.com website and then I used the same account for the Nokia viNe project, as well as all kinds of photo walks & drives in between Urbanista and Nokia viNe. I also have a private Sports Tracker account, also started a year ago, for tracking my walks around my neighborhood that for privacy's sake I don't want public.
About a month ago or so, when I tried to log into Sports Tracker, I was prompted to either merge my Sports Tracker account with my Nokia account or to create a Nokia account. So, I did. I merged my public Sports Tracker account with my public Nokia account. I also created a new account on Nokia for my private Sports Tracker account.
Much to my chagrin, I can log in to both Nokia's Ovi and Sports Tracker with my private account and I can log into Ovi with my public account but I cannot log into Sports Tracker or Nokia viNe with my public account.
A week ago, I used the feedback form on Sports Tracker to explain the problem and ask for help. I have yet to hear back.
I am frustrated on several accounts:
1) Don't ask me to merge accounts and then not let me be able to log in.
2) No, I am not going to make a new public account, as then I lose a year's worth (a YEAR!) of data, photos, and video that I can't log into and access or edit or delete or add titles to or... Yes, it is still readable and viewable, but if I can't log in & edit the data, then it is being held hostage on the Nokia servers.
3) Tomorrow I have to send the Nokia viNe project Nokia N82 back to <a href="http://www.womworld.com">WOM World</a> and I have ALL of January's journeys trapped on the N82 mobile because I can't upload them to Sports Tracker or Nokia viNe, which means that I have downloaded the photos to my computer via the cable, but I have not been able to upload the geo-tagged paths/journeys to the server. This frustrates me, as I can take my 4GB micro SD chip out of the Nokia N82 before I ship it back, but when I put it into my old school N95, I still won't be able to upload the journeys/paths to the server, as the server won't recognize my login. This means no Punk Rock Bowling or the rest of January 2009 photos & videos on Nokia viNe.
4) If I an early adopter and someone who has been using the service for over a year can't log in to my account and can't get anyone to reply to my help request, what happens to all the new customers who Nokia wants to have use the Nokia web services? Nokia, please put a consistent, across all your web services, community support in place to help customers troubleshoot their problems that neither a FAQ nor forum can help.
Has anyone else been frozen out of their Sports Tracker or Nokia viNe accounts after merging the account with their Nokia / Ovi account? If so, please comment and let me know how you solved the problem. Thanks a big bunch!
well here's hoping somebody from nokia reads this, jen and fixes it!
Posted by: rtanglao | February 12, 2009 at 05:33 PM
Hi Roland,
It is too late for the 10 Nokia viNe journeys from January as I had to decommission the N82 this morning in prep for DHL's arrival. But I would really like to be able to use / access / edit / upload to my Sports Tracker & Nokia viNe account.
Carol Chen has kindly passed this on to folks who can help and so I am sure that help is on the way.
But I do think that Sports Tracker needs a link to support that can help when such things go wrong, as the Feedback link seems not to be the place to put in help requests.
Posted by: Ms. Jen | February 12, 2009 at 06:52 PM
I use Nokia's Sports Tracker (NST) daily to record my workouts for an upcoming marathon. NST is in beta with the site and mobile app going through some big changes right now. Even though Nokia advises beta projects are made available solely for testing and feedback and not for production environments, I have found the mobile aspect to be an extremely useful tool, better than any other S60 GPS app I have used. I can export workouts in GPX, KML, XML and CSV formats for other mapping and analytic services/tools, or I can upload to the NST website directly. **I can also browse to the Sports Tracker folder on my device and back up the raw data files or transfer them to any Nokia running NST.**
I, too, had multiple user accounts which were merged or discarded as Nokia have been consolidating and streamlining their services under a single Nokia "owner's" profile. Frustrated at first, I now appreciate Nokia's direction to bring device-sync, media organization/sharing, email and messaging setup/access and more all connected to a single hub which I can access practically anywhere on multiple Nokia handsets.
Like I mentioned, NST is going through some amazing changes right now, chiefly with the addition of heart-rate data on a partnership with Polar hr monitors. This move looks like Nokia have chosen to focus on sport rather than social aspect as in the closely related Vine project, also intended as a marketing campaign. NST's new site is up and running, but it remains in beta and is subject to service interruptions and possible user data loss. Remember, Nokia betas are a privilege and not subject to customer complaints, only feedback which all gets read regardless of a reply.
Expect a new version of NST mobile app (version 2.0) ready this month, incorporating live maps and adding HR data logging via a new Polar accessory. -David Hroncheck of Runningdigital.com
Posted by: David Hroncheck | February 13, 2009 at 08:45 AM