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March 16, 2006

Zander Says Motorola RAZR Glitch Is Fixed

by Darla Mack

We caught it and fixed it," Chief Executive Edward Zander told reporters. "There were three or four days where we stopped shipments and went in and fixed it."

The problem came from a second-source firm that had only recently started to supply Motorola with components for the ultra slim Razr, he said.

Zander said the problem was in phones shipped to just two carriers in the United States -- Cingular Wireless and T-Mobile USA -- and most of the problem phones had been caught in the inventory of those two firms.

"There will be no material impact. We will meet our demand from customers," he said.

Caris & Co. had downgraded Motorola Inc. to "average" from "above average" due to the technical problem.

The firm's fourth-quarter net earnings shot up 86 percent to $1.2 billion on the strength of demand for its mobile phones, such as the Razr.

via:  Reuters


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Anyone knows how I can get my phone replaced or fixed if I bought it on ebay from a seller that no longer exists, and my carrier is neither T-Mobile nor Cingular since I live in Mexico?

My brother also has a RAZR, but he bought it here from Telcel, and though his phone doesn't have the glitch, a couple of days ago I discovered that a ring tone someone gave him 'causes the glitch to occur when the phone receives a call (you see it’s going to ring but then it reboots, and who gave it to him doesn’t have that problem with his Motorola non RAZR phone), so what’s up with the phones?

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