Are US Consumers Not Smart Enough For A Smartphone?
Ricky, Olly and myself (as well as many other US consumers) share the same problem here in the US. We've been members of Howard Forums for some time now, and it seems that all of us Nokia Fans want an answer to one question... what is up with the US market? Prepare yourself folks, this is going to be a rant.
I guess this could be a follow up to the N75 post, but I've recently been using the expression, "right phone, wrong continent". Its hard to fathom how Nokia is so popular here, when the devices that some of us chose to use aren't even linked to a US provider. The advantage that we have over other regions, and yes I've said this before, is our data plans. Unlimited data is very popular, if not standard on the GSM services here. Can't really speak for Suncom since I've never used them.
I refuse to believe that its the consumer market that have been brainwashed into thinking that the Motorola RAZR is the %@#%! Cingular store reps tend to push whats hot (commission wise) and I'm not saying all areas. But I've been doing secret shopping in my area and thats what I've noticed.
Last year Cingular changed their contract options from 1 year to 2. If we must lock ourselves into a 2 year contract then we need more device options. More options that we as consumers know about!! I hate to say this, but myself as well as other "editors" here in the US would love to get some feedback from Olli-Pekka Kallasvuo on this issue, just so that we can get an understanding.
Sure, its easy to say, just use the device that you are using and forget the providers... but thats not the right answer. There MUST be a solution of some kind. And dare I mention the warranty issue again, which does play an important factor.
Another thing that is odd... why offer these devices in retail? Customers can walk into the Nokia Flagship Stores in NYC and Chicago and purchase any GSM phone that they chose, without a contract. So what does that tell the providers? That we really don't need you... until it comes to support. Obviously, we have many US consumers that are in the know of S60, Multimedia Computers and such, if not, would there have been a need to open a Flagship store?
I'm hoping that sometime in the near future an answer, or a resolution to this concern comes through.
What are your thoughts?