Nokia Warranty - It's Your Product!!
I've rarely said anything negative about Nokia on my blog and there is a reason... because I like them. Overall I've never had any real reason to complain about their products or services, but this time I think I among others have a major issue.
Nokia isn't fully to blame on this. I think that moving forward into 2006 US GSM service providers should refrain from being so anal regarding handset compatibility. Truth is, you will never be able to stop consumers from buying unlocked phones that their providers do not carry. How would the online retailers stay in business? I noticed a couple months ago that T-Mobile had removed Nokia Symbian devices from their line-up. I never questioned it because the model that I had was never provided by them anyway. If you browse around Howard Forums you will see that the majority of users in the Series60 Forum have unlocked devices with US service providers such as T-Mobile and Cingular.
What lead me to this was recently my 6630 started acting weird. It doesn't pick up a signal nor does it find a network. Having already shelled out $30 bucks to have it upgraded to the most recent firmware because of the well known bugs in the handset, I'm not ready to shell out more money just to find out what the problem is. But the 6630 is still under warranty from Nokia, but what warranty?
The luxury of having a handset that does all that you want it to but isn't offered by your service provider comes with a hidden fee. That damn international warranty thing. Lol, can't think of a more appropriate name or title. But the issue is this... what methods or steps do you take on getting your non-supported phone repaired under warranty? This I would like to know. Does or will Nokia support and repair my handset?
A phone call to Nokia's customer care here in the US kind of left me frustrated. "Ma'am I'm sorry but that model isn't supported here in the United States, so there is nothing that we can do." I don't know what pissed me off more, the fact that they said there was nothing they could so, or that he called me ma'am!
Here's is what I'd like: I already know that I have a handset that isn't offered or supported here in the US, but why can't I just send my phone to the service center here and then they can send it off to where it has to go? Shouldn't that be something that they they can do? I'm sure that would eliviate consumers from getting ripped off by people that have certain Nokia upgrading equiptment that they shouldn't have and then turning around and ripping off Nokia handset owners but charging outrageous prices for updgrades that SHOULD be available for free if the phone is under warranty!!
Maybe a more thorough explanation of the warranty and its do's and don'ts, can's and can'ts should be made public. I would love for someone from Nokia to shed some insite by sharing their comments here.